Hello Mike, I want to inform you of a situation that took place over the weekend on 01/24/2015 Saturday at 9:45 AM. I bring my wife vehicle in 2004 Alero burgundy. A representative name Eric assisted me. I inform Eric that my driver window would not roll down. Eric indicated he would have a tech name John look at it. I sat in the waiting area awaiting the diagnostics. Eric then came to me told me the vehicle needs a Window regulator and that is going to cost $427.00 with a 1 year warranty. I was in all awe at the price and I then stated, "Go ahead and replace it." I then went and sat down again in the waiting area pondering the thought, "why so much. why so much" So I called around to a repair shop for a quote and they stated 200.00 for parts and labor. I went to ask Eric why so much for the total cost. Eric stated because the door has so many components and the small hole that the mechanic has to stick his arm through doesn't give much room to work with and will take a long time. I went to sit down again in the waiting area and at this time I just want the vehicle fixed. Eric again approaches me in the waiting area and stated he needed to talk to me again. Eric then told me that the clips broke on the window and that I'm going to needed a window also. Eric then walked me back into the garage and showed me how the clips had broken off. Eric and I then walk back up front to discuss the additional cost. Eric then indicated to give him a few minutes and he will do some research. Eric came back into the waiting area and told me let's talk. Eric stated that with the window regulator and window it would cost $420.00 but he could save me $9.00 and the total would be $411.00. Eric also stated if I wanted a new window then the cost would be $578.00. So I suggested going ahead with the used window. At 12:30 PM Eric then called numerous of vendors and was unsuccessful in finding a window for my vehicle, which means Eric had to call Enterprise and he spoke to Troy because there were no vehicles available at Sterling Car Care for use. Eric promised that once he arrived to work Monday 01/26/2015 that he would take care of this for me and he indicated American Imports down the street showed that in their stock that had several Window Regulators for my 2004 Alero and they possibly also had the window. I waited this morning on 01/26/2015 on Monday until 10:23 AM and I called to speak to Eric and he had not arrived to work. I requested to speak to Ernie and he was available. My thoughts of sadness went to joy when I heard Ernie voice. This representative I knew would help me with my matter. I explain to Ernie my circumstance, with tears in my eyes, from beginning to ended and he stated, "Demetrius" listen to me I'm on this and I'm going to get down to the bottom of this and I will call you shortly. Ernie then called me and stated the condition of my Window Regulator and the needed of a window since the window tabs were fused in. Ernie stated let me look around and I will call you just give me a few minutes. Ernie did call me with good news that he found the parts for my vehicle and he estimated that by 5:00 PM it would be done. Ernie and I did speak again at 3:55 PM and Ernie stated that the vehicle was ready.....a silence went over the phone and I was in awe joy...lol especially when he stated the total was $302.00...WOW. I told Ernie I just want to have a honest service not just for myself but for the generation of my family members when it comes to repairs and Ernie agreed and stated, "okay" your vehicle is ready so I will see you soon. Let me say this for rep Eric who was dishonest, disloyalty, corrupt, crooked, deceptive, deceiving, misleading, underhanded, sneaky, unfair, unethical, lack of integrity and untrustworthy. It's not right that Eric would be making up anything, padding charges, needless repairs with nobody knowing is not cool and this is how companies in-up in court or out of business because of employees like Eric. Eric caused stress on my family and kids and nothing is more frustrating than getting repairs repaired at an extreme cost and the headaches and wasted time could have been definitely avoided by being truthful. A trustworthy auto repair shop is vital to the safety of every motorist. Having an employee like Ernie that was honest, professional, ethical, a man of quality standard, uprightness, fairness, truthfulness, and sincerity. This is what a quality company needs and this is what a quality company Like Sterling Car Care has. Thanks bro Ernie. Peace....p.s. I'm posting this all over the internet.