When I lived in the area I took my car here all the time. And when I go back to visit family, if it's time for an oil change or rotation, I'll still get it done here. I've never had a problem. Ernie is great. I'm not sure about the people complaining about having to wait for an oil change with nothing but a Readers Digest and the news on mute. They have a 50"+ TV in the waiting area and a computer to use. They also have WiFi. Granted, I've only taken my car in for oil changes and rotations, so I can't speak to how they handle larger issues, but from the experience I've had, I can recommend them.